The availability of the customer and technical support that a shared hosting company provides can tell you a lot for the services they supply too. When you can use only e-mails or tickets, you have most probably found some reseller and not the web hosting provider. If this is the case, you will probably have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual web hosting company for additional help. If the supplier offers different options for communication with quick response time which are available anytime, they are most likely the top provider, not a reseller. So you will take advantage of well-timed assistance and top-notch support because they'll have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it is generally much better to have the option to communicate with your website hosting company directly using your preferred method of communication.

24/7 Customer Support in Shared Hosting

We provide 24/7 billing, customer and technical support for all our shared hosting plans. Even if you aren't our customer yet and you have some questions, we will give you a hand without delay and supply you with the needed info, to give you the choice to make the very best decision when you get your new hosting account. We are available twenty-four seven, including weekends and holidays, and we supply numerous ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have multiple phone numbers worldwide, so you'll be able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The standard response time is no more than 15-20 min, so you can forget about waiting for several days to receive support for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated plans that we provide feature 24/7 customer and technical support, therefore no matter what problem you have, you're able to get in touch with us and we will give you a hand in a timely manner. The guaranteed reply time for any e-mail message or support ticket that you open via your Hepsia website hosting Control Panel is only one hour; typically the response time rarely exceeds 20 min. We also have telephone support with several local numbers internationally and a live chat, so you'll be able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, package features, email configuration, web hosting account settings, and many others. If you use our services, you will never have a situation where you should wait for a day or two to get a problem solved like you will have to do with a number of other companies.

24/7 Customer Support in VPS Servers

When using our VPS web hosting plans, you won't need to wait for more than an hour in order to receive assistance for any issue that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all tickets which you open through your billing Control Panel or emails which you send to our technical support crew. In addition, we have local phone numbers in a number of countries around the globe as well as a live chat service where we will assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the different ways of communication, so whatever your question or problem is, there's always somebody to help you quickly. In case you need assistance with third-party software, that you cannot install or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have prompt support in general, let alone if you run an entire server, that's why every single dedicated server that we provide comes with 24/7 support with one-hour answer time warranty regardless of the situation. This service is free of charge for any type of issues with your server or the software that was installed from our administrators through the setup, so you're able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from the billing section or you can send an e-mail message, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24x7. If you want general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you can take advantage of our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you are able to include to your server plan from the billing Control Panel.